Sto Canada & Sto Corp. Values Privacy

Your privacy is important to us. Sto Canada & Sto Corp. (hereinafter “Sto,” “we,” “us,” and “our”) respects your expectation of privacy as you visit its websites, blogs, social media sites and online presence and for email sent to and received from Sto (hereinafter collectively the “Website”). Sto provides this Privacy Policy (hereinafter “Policy”) so that you understand how Sto treats the information it receives from and about you during your visit to the Website.

Please read this Policy carefully. We may need to change this Policy from time to time in order to address new issues and reflect changes on our Website. We will post those changes to our Website here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this Policy regularly.

Our goal in stating our Policy on the collection and use of personal information is to ensure the highest level of confidentiality and security. When you provide information to Sto (such as name, address, phone number, company name, or product information requests) we will not give or sell your information to any outside company for its use in marketing or solicitation. We will maintain the confidentiality of your information and it will be used only to support your relationship with us.

By accessing or using this Policy, you are consenting to the collection, use and disclosure of your personal information as set forth in this Policy.

What Information We Collect

If permitted by applicable law, we may collect the following information:

Information You Provide. We collect the personal information you knowingly provide to us by completing a form, registering for information or services, applying for a job, or that you otherwise send to us. Any communication or material other than your personal information submitted to the Website, including by electronic mail, website submission, or otherwise is the exclusive property of Sto and is considered to be non-confidential and nonproprietary. Such communication may include, without limitation, questions, comments, suggestions and ideas. Sto shall be free to use them for any purpose whatsoever without restriction or compensation.

Supplemental Information. From time to time, we may supplement the information you give us with information from other sources, such as information validating your address, information based on your zip code or business, or information that we have based upon your relationship with Sto. For example, if you are a Sto customer, supplier or distributor, we may supplement the information you provide online with information you provide through your business relationship with Sto.

Information Sent to Us by Your Web Browser. We may collect information that may be sent to us automatically by your web browser. This information can typically includes your Internet Protocol (IP) address, the identity of your internet service provider, the name and version of your operating system and browser, the date and time of your visit, the page that linked you to Sto, and the pages you visit.

Cookies and Other Technologies. Sto may use “cookie” technology on the Website. A cookie contains information that is sent by a website and stored in your hard drive or temporary memory. You may change your cookie settings on your internet browser or delete our cookies at any time. We may use cookies to save your preferences for our websites or to collect statistics related to the number of visitors to our websites and requests for files, the types of browsers used, and other aggregate data.

Google Analytics. The Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for Website operators and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Website. By using the Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google AdWords. The Website may use the Google AdWords remarketing service and possibly other services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry or to previous visitors who have viewed information on our products. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Website. Of course, any data collected will be used in accordance with our Policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest based advertising entirely by cookie settings or permanently using a browser plugin.

How We May Use and Share Your Personal Information

If permitted by applicable law, we may use the personal information we collect:

To provide products, information and services you request;
To provide you with effective customer service;
To improve the content, functionality, performance and usability of our Website;
To improve our marketing and promotional efforts;
To provide technical support and troubleshooting;
For security, credit or fraud prevention purposes; and
For any other purpose identified in an applicable privacy statement or other agreement you have with Sto.
If permitted by applicable law, we may share your information as described below:

Within Sto. We may share your personal information with Sto affiliates for the purposes set forth in this Policy.
Our Service Providers. We may share your personal information with companies or organizations, including subsidiaries, affiliates, and other entities that perform services on our behalf, such as Website support service providers. In each case, such third parties are required to use adequate privacy protections and may use the information only for the purpose of providing services to Sto.
Business Transactions and Transfers. Sto may reorganize one or more of its businesses, for example, as the result of a sale, merger, reorganization or liquidation. A transaction of this type may involve the disclosure of your information to prospective purchasers or partners who have signed a confidentiality agreement with Sto.
Compliance with Laws and Protection of Our Rights and the Rights of Others. We may disclose personal information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose personal information to cooperate with a government investigation; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our online terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.
We will not use your personal information to send product or promotional advertising unless you have agreed to receive product or promotional advertising.

Location of Information

Our servers, databases, and service providers are located mainly in the United States. Different countries have different privacy laws and requirements, and some, including the United States, may provide less legal protection for your personal information than others. By using the Website, you are consenting to the collection, use and transfer of your personal information in or to the United States or other countries for the purposes described in this Policy.


We take commercially reasonable precautions to protect the confidentiality, integrity and security of your personal information. We urge users to be careful with personal information while using the Internet.

No method of transmission over the Internet or storage of information is guaranteed secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Access to and use of password protected and/or secure areas of the Website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Website may be subject to criminal prosecution or civil damages.

Password Protection. You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing our Website using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing our Website using a password assigned to you, even if the individual is not, in fact authorized by you. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on the site.

External Links

Our Website may contain links to other websites on the Internet that are not under the control of or maintained by Sto. A link to an external web site that is not hosted by Sto does not constitute an endorsement by Sto of that website, the content displayed, or the persons or entities associated with it. By visiting a linked website from a Sto Website, you acknowledge that Sto is providing the link to you only as a convenience and you agree that Sto is not responsible for the content of such Website. External sites are governed by their own terms and policies and are not governed by this Policy.

Changes to This Policy

We reserve the right to modify this Policy and related business practices at any time by posting updated text on this site and an updated effective date at the top of this Policy. As we add new features and functionality to our Website or Sto policies or applicable laws evolve, we may need to update or revise this Policy. We reserve the right to do so, at any time and without prior notice, by posting a revised version on our Website. These changes will be effective as of the date we post the revised version on our Website. Your use of one of our Website following any such change constitutes your consent to the terms of the revised Policy. For this reason, it is important for you to review this Policy regularly.

Your Choices

We respect your right to make choices about the ways we collect, use and disclose your personal information. In some cases, we will ask you to indicate your choices at the time we collect your personal information. If you receive email or marketing communications, you may “opt-out” of receiving e-mail and other communications from us at any time by using the unsubscribe feature included in the e-mails we send. If you are a customer of Sto, we reserve the right to contact you with information regarding our products.

Access, Update or Correct Your Personal Information

If you have created an account or a personal profile on one our Website, you may be able to access and update some or all of your personal information on your account settings or profile page. If you wish to access, update or correct other personal information, please contact us. We will contact you and may ask you for additional information to verify your identity. In most cases, we will update information as requested. In some cases, however, we may limit or deny your request if permitted or required by law or if we are unable to verify your identity.

Your Acceptance of These Terms

By using Sto’s Website, you signify your acceptance of this Policy. If you do not accept or agree to this Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Policy will mean that you accept those changes.

If you have any questions or concerns about our privacy policy, please send an e-mail to: or contact us here.

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(416) 855-0460



Operating Hours:
Monday-Friday | 8:00 am – 5:00 pm (EST)


Sto Canada Ltd.
Sales Centre Toronto
1821 Albion Road
Unit 1-2
Etobicoke, ON
M9W 5W8
Phone: (416) 855-0460